FAQ
FAQ
- Ordering and Shipping
Q: How long will it take for my order to be shipped? A: The shipping time for your order depends on your location and the shipping method you choose. Standard shipping usually takes 8–10 business days, while expedited shipping can take 7–12 days. International orders may take longer due to customs processing.
Q: Can I track my order once it has been shipped? A: Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.
Q: What is the return policy for items purchased from your store? A: We want you to be completely satisfied with your purchase. If for any reason, you are not happy with your item, you may return it within 15 days of purchase for a full refund or exchange. Please refer to our Returns & Exchanges page for detailed instructions.
- Product Information
Q: Are your products customizable? A: Yes, we offer customization options for certain products. You can personalize tumblers, and phone case with custom text or images to create unique items for yourself or as gifts for others.
- Payment and Security
Q: What payment methods do you accept? A: We accept major credit cards such as Visa, MasterCard, American Express, and Discover. Additionally, we also offer the option to pay using PayPal for added convenience.
Q: Is my payment information secure when making a purchase? A: Yes, we take the security of your payment information seriously. Our website uses SSL encryption to protect your personal and financial data during the checkout process.
Q: Do you store customers’ payment information? A: For security reasons, we do not store customers’ payment information on our servers. All transactions are processed securely through our trusted payment gateway providers.
- Customer Support
Q: How can I contact customer support if I have a question or issue? A: Our customer support team is available via email at namafadintlimited@gmail.com during our business hours. We are committed to providing prompt assistance with any inquiries or concerns you may have.
Q: Do you offer wholesale pricing for bulk orders? A: Yes, we offer competitive wholesale pricing for bulk orders. Please contact us for more information on pricing and customization options.
Q: Can I cancel or modify my order after it has been placed? A: We understand that circumstances may change after placing an order. If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request before the order is processed and shipped.
